Thank you for choosing espano-food and trusting us with your learning journey through our digital video courses. We are committed to delivering high-quality educational content designed to help you master the art of Spanish-style baking. Before making a purchase, please carefully review our refund and returns policy to understand your rights and obligations.
Digital Products – No Physical Returns or Exchanges
All products offered by espano-food are digital video courses, which are accessed online through your personal user account. Due to the nature of digital goods, we do not accept physical returns, exchanges, or cancellations once a purchase has been completed. This policy is in place because digital content can be accessed and downloaded immediately, making traditional returns impossible.
Refund Eligibility Criteria
While we strive to ensure complete customer satisfaction, we recognize that a course may sometimes not meet your expectations. Therefore, we offer a refund option under specific conditions to protect your interests:
- Refund requests must be submitted within 7 calendar days from the original date of purchase. Requests made after this period will not be considered.
- To qualify for a refund, you must not have accessed or consumed more than 20% of the total course content. This helps us maintain fairness for both parties.
- You are required to provide a clear and valid reason for your refund request. Examples may include dissatisfaction with course content, technical issues not resolved by support, or other substantive concerns.
How to Submit a Refund Request
If you believe you are eligible for a refund based on the criteria above, please follow these steps:
- Contact our customer support team by emailing info@es-pano-food.biz
- Include your order number, purchase date, and a detailed explanation of the reason for your refund request.
- Our support team will review your case and respond to you within 3 business days with the outcome and next steps.
We aim to process refunds quickly and fairly, ensuring a positive experience even in the rare case of dissatisfaction.
Non-Refundable Situations
Please note that the following situations do not qualify for refunds:
- Accessing more than 20% of the course content prior to requesting a refund.
- Simply changing your mind after the refund period has passed.
- Technical difficulties arising from your personal hardware, software, or internet connection.
- Attempts to request refunds beyond the 7-day window after purchase.
- Purchases made during promotional sales or using discount codes (unless otherwise specified).
Exchanges and Course Cancellations
Because our courses are digital and delivered instantly, we do not offer product exchanges or cancellations after purchase. We recommend reviewing course details and descriptions carefully before buying to ensure the course matches your needs.
Customer Support and Assistance
If you encounter any issues, have questions about your purchase, or need assistance with accessing your courses, please do not hesitate to contact our friendly support team at info@es-pano-food.biz. We are committed to providing timely and helpful assistance to make your learning experience smooth and enjoyable.
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